Privacy policy.

Last Updated: 26 July 2025

Jacqueline Smith Coaching values and respects the privacy of every individual we work with. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations.

This Privacy Policy ("Policy") outlines how Jacqueline Smith Coaching ("we", "our", or "the Coach") collects, uses, holds, and protects personal information in the provision of life coaching services, digital products, online subscriptions, and related offerings.

What Is Personal Information?

"Personal information" means any information or opinion that identifies you or could reasonably identify you, whether true or not, and whether recorded in a material form or not.

We may also collect "sensitive information", such as details related to your health or wellbeing, where relevant to our coaching services. We only collect this information with your consent and handle it with heightened protection and care.

What Personal Information Do We Collect?

The personal information we collect about you depends on your interactions with us. It may include:

  • Full name

  • Mailing or street address

  • Date of birth

  • Email address

  • Phone number

  • Financial or payment information

  • Wellbeing-related information (with consent)

  • Information related to coaching sessions

  • Information related to purchases and downloads of digital products

  • Information related to online subscription services

How Do We Collect Your Personal Information?

We collect personal information directly from you when you:

  • Interact with us in person, via phone, email, or online

  • Book or attend coaching sessions

  • Subscribe to our mailing list or download free resources

  • Purchase or access a digital product through our website or email

  • Subscribe to our online offerings or memberships via platforms like Substack

  • Schedule or book coaching appointments via platforms like Zylvie or TidyCal

  • Participate in surveys, questionnaires, or giveaways

  • Provide feedback, testimonials, or reviews

  • Apply for a role, collaboration, or partnership with us

We may also collect personal information from third parties or publicly available sources where you would reasonably expect it or with your consent.

Digital Products and Online Subscriptions

When you purchase, download, or access any of our digital products—such as journals, guides, self-paced programs, printable tools—or subscribe to our online membership or content platforms, we collect personal information necessary to process your order, manage your subscription, and deliver the product or service. This typically includes your name, email address, and payment details.

We use trusted third-party platforms to manage sales, communications, subscriptions, and scheduling, including:

  • Squarespace – for website hosting and product checkout

  • MailerLite – for email delivery and automation

  • Zylvie and TidyCal – for coaching appointment scheduling and client management

  • PayPal and Stripe – for secure online payments

  • Substack – for managing online subscription content and memberships

These providers may store information on servers located outside of Australia. We take reasonable steps to ensure your personal information is handled securely and in line with Australian Privacy Principles.

How Do We Use Your Personal Information?

We use your personal information for purposes including:

  • Providing coaching services, digital products, and subscription content

  • Personalising your experience with us

  • Managing bookings, payments, and communication

  • Delivering relevant resources, updates, or marketing (with consent)

  • Improving our services and user experience

  • Fulfilling legal obligations

  • Internal administration and business operations

You may withdraw your consent to our collection or use of your personal information at any time by contacting us. Note that this may impact our ability to provide services to you.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to trusted third parties who help us operate our business and deliver our services. This includes:

  • Website and hosting providers (e.g. Squarespace)

  • Email platforms (e.g. MailerLite)

  • Scheduling and coaching platforms (e.g. Zylvie, TidyCal)

  • Payment processors (e.g. PayPal, Stripe)

  • Online subscription platforms (e.g. Substack)

  • IT and cloud service providers

  • Professional advisors (e.g. legal or accounting)

We only share your information for legitimate business purposes and take reasonable steps to ensure these third parties protect your data.

Overseas Disclosure

Some third-party service providers we use are located outside Australia or store data on international servers. In these cases, we ensure:

  • You have given consent, or

  • The provider complies with privacy practices substantially similar to those under Australian law, or

  • The disclosure is authorised by law

We take reasonable steps to ensure your information is protected when handled overseas.

Recordings and Session Notes

We may take written notes or, with your prior consent, record coaching sessions (audio or video) for the purpose of documentation or improving service delivery. You will always be informed before any recording takes place. All notes and recordings are stored securely and never shared without your express permission.

Online Activity

Cookies

Our website uses cookies—small files stored on your device—to improve site functionality, personalise your experience, and analyse website traffic. Cookies do not personally identify you.

You can choose to disable cookies in your browser settings. However, this may affect your browsing experience and some website features.

Website Analytics

We use analytics tools to understand visitor traffic and behaviours so we can improve our offerings. Most of this data is anonymous, but in some cases, it may be connected to you.

Direct Marketing

With your consent, we may send you marketing communications about services, events, or digital resources that may interest you. These may be sent via email, SMS, or other methods, in accordance with the Spam Act 2003 (Cth).

You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

We may also use your personal information to serve personalised or retargeted advertising on third-party platforms.

Retention of Personal Information

We will not retain your personal information longer than necessary. Generally, this means:

  • For as long as you are an active client, subscriber, or customer

  • For as long as we need to comply with legal or business obligations

When no longer required, we securely delete or de-identify your information.

How Do We Protect Your Personal Information?

We take reasonable steps to ensure your information is safe, including:

  • Secure, password-protected storage systems

  • Limiting access to authorised personnel only

  • Use of reputable digital platforms with built-in security

  • Regular reviews of our data handling practices

Accessing and Correcting Your Information

You have the right to access and request corrections to the personal information we hold about you.

Please email us at hello@jacquelinesmith.com.au and we will respond within 5 business days. We may ask for identity verification before fulfilling your request.

Links to Other Websites

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately.

Complaints and Inquiries

If you have concerns or complaints about how we manage your personal information, contact:

Jacqueline Smith
Email: hello@jacquelinesmith.com.au

We may ask for more details to help resolve your concern. We aim to respond within 5 business days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Policy from time to time. When we do, the “Last Updated” date will be revised. We encourage you to review this Policy periodically to stay informed about how your information is protected.

Your Consent

By engaging with Jacqueline Smith Coaching, including purchasing digital products, subscribing to online content, or booking coaching services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.