Privacy policy

Last Updated: 26 May 2026

This Privacy Policy explains how Jacqueline Smith (sole trader) (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information in accordance with the Australian Privacy Principles (Privacy Act 1988 (Cth)).

This policy applies to all interactions with our website, coaching services, online courses, digital products, memberships, subscriptions, email communications, and social media platforms.

1. Personal Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number (if provided)

  • Billing and payment information (including billing name, billing address, payment method details, and transaction history, processed via third-party providers)

  • Coaching intake information and session notes

  • Course or program progress and engagement data

  • Communications you send to us

  • Website usage data (including IP address, browser type, and cookies)

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We collect personal information when you:

  • Sign up for emails, free resources, or lead magnets

  • Purchase coaching, courses, or digital products

  • Book sessions or complete intake forms

  • Participate in programs, memberships, or communities

  • Contact us via email or website forms

  • Browse our website (via cookies and analytics tools)

We may also collect data through third-party platforms used to operate our business.

3. Use of Personal Information

We use your personal information to:

  • Provide coaching, courses, and digital products

  • Process payments and manage bookings

  • Deliver course and membership access

  • Communicate with you regarding services

  • Send marketing and educational emails (where permitted)

  • Improve website performance and user experience

  • Analyse engagement and advertising performance

We may use anonymised or aggregated data for business and marketing insights.

4. Marketing Communications

If you opt in, we may send you email marketing, updates, and promotional content.

You may unsubscribe at any time using the link provided in our emails.

We comply with the Spam Act 2003 (Cth), and only send communications where consent is reasonably implied or expressly provided.

5. Cookies, Tracking, and Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Understand user behaviour

  • Analyse traffic and performance

  • Support marketing and advertising campaigns

We may use third-party tools such as Google Analytics, Meta (Facebook/Instagram) Pixel, and similar advertising technologies.

These tools may collect information about your browsing behaviour across websites.

6. Third-Party Services

We use trusted third-party providers to operate our business, including but not limited to:

  • Payment processors (e.g. Stripe, PayPal)

  • Email marketing platforms

  • Course and membership platforms (e.g. Substack or similar services)

  • Scheduling and booking tools

  • Website hosting and analytics providers

These third parties may store or process your information outside Australia.

We are not responsible for the privacy practices of third-party services.

7. Overseas Disclosure

Some of your personal information may be stored or processed in countries outside Australia, including the United States or other jurisdictions where our service providers operate.

By providing your personal information, you consent to this overseas disclosure.

8. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information where necessary to:

  • Deliver our services

  • Process payments

  • Operate business systems and platforms

  • Comply with legal obligations

  • Protect our legal rights

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no method of electronic transmission or storage is 100% secure.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To request access or correction, contact us using the details below.

11. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

12. Your Rights and Complaints

If you have concerns about how your personal information is handled, you may contact us at any time.

We will respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

13. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

Jacqueline Smith (sole trader)

Email: hello@jacquelinesmith.com.au Website: https://www.jacquelinesmith.com.au

Important Notice

By using our website, services, or digital products, you consent to the collection and use of your information as described in this Privacy Policy in accordance with Australian law.

Your Consent

By engaging with Jacqueline Smith Coaching, including purchasing digital products, subscribing to online content, or booking coaching services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.